MOBILEReply
From a product code to a conversation.
The need
Repeated questions about product codes, prices and availability need a reliable connection to the catalogue and reservation workflow.
Etaar’s work
Designing and developing the user experience and interfaces, connecting the project’s functions into a coherent workflow. The scope and project screens below show the solution.
About the project
Reply connects a merchant’s product catalogue with customer enquiries. Merchants manage codes, prices, photos and availability, prepare automatic replies and follow reservation requests. The screenshots show the actual interface with demonstration inventory.
What the project covers
- Product catalogue, codes, prices and availability
- Automatic replies and a customer preview
- Reservation requests and order follow-up
The experience and Etaar’s role
A merchant’s workflow starts with product information: codes, images, prices and availability. Reply connects that information with customer enquiries, replies and reservation requests, bringing catalogue work and customer follow-up into the same workspace.
Etaar’s contribution includes interface design and development, catalogue organisation, and reply and follow-up workflows. The owner-supplied cover presents the desktop and mobile experience with a demonstration store. The presentation uses demonstration store data.
